Return/Refund Policy

Thank you for shopping with us!

GENERAL

  1. This website with the URL of https://www.unboxfame.com ("Website/Site") is operated by Unbox Fame Private Limited ("We/Our/Us").
  2. We are committed to providing Our customers with the highest quality Services. We are committed to providing Our customers with the highest quality Services. However, on rare occasions, Services may be found to be deficient. In such cases, We offer refund in accordance with this Refund Policy ("Policy").
  3. You are advised to read Our Terms and Conditions along with this Policy.
  4. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
  5. We offer a 10 days refund Policy for the eligible Services.

REFUNDS RULES

  1. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a Services. If due to any unforeseen circumstances or limitations from Our side, the service is not provided then such order stands cancelled and the amount paid by You is refunded.
  2. We will not process a refund if You have placed the order for the wrong service.

ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED

  1. If the amount has been deducted and the order is not confirmed, please do contact. Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
  2. If the issue has not been resolved within 7 (seven) Business Days, you can contact our customer care support as follows: [email protected].

EXEMPTIONS

  1. Notwithstanding the other provisions of this Policy, We may refuse to provide a refund for a service if:
    1. You knew or were made aware of the problem(s) with the service before you availed it.
    2. Free Services.
    3. Refund requests are placed after the refund window is closed.
  2. Apart from the above, the following exemptions are applicable when it comes to the refund:
    • A finalised brand name
    • Finalised logo
    • Requests beyond revisions

YOUR DATA

The privacy of your data supplied to Us during the return and refund procedure is also governed by our privacy policy.

RESPONSE TIME

  1. Refunds are normally processed within 15 Business Days after checking the veracity of the refund request.
  2. The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.

CANCELLATION OF RETURN REQUEST

A request for return or refund once made can be cancelled by contacting customer care at [email protected].

REFUSAL OF RETURN OR REFUND REQUEST

We reserve the right to refuse any request for a refund if such request is not in compliance with this Policy or applicable laws.

CONTACT US

For any feedback, concern, or query, You may please reach out to Us on the contact details below.

Customer Care: [email protected]

conversation